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Privacy Policy 

 

Privacy Policy for ScaffWorks Scaffolding Industry LLC - WhatsApp Integration

Last Updated: March 18,2025

1. Introduction

This privacy policy describes how ScaffWorks Scaffolding Industry LLC (hereinafter referred to as "ScaffWorks," "we," "us," or "our") collects, uses, and protects your personal information when you communicate with us through our WhatsApp integration. 

2. Information We Collect Through WhatsApp

When you interact with us via WhatsApp, we may collect the following information:

  • Your WhatsApp Phone Number: This is necessary to communicate with you.
  • The Content of Your Messages: We collect the text, images, videos, and other content you share with us through WhatsApp.
  • Potentially User Identifiers from Odoo: If you are a known customer or have an account with us, we may link your WhatsApp interaction to your existing records in our Odoo ERP system.
  • Device Information (Potentially): We may have access to general information about the device you use to communicate with us, such as the device type and operating system, as provided by WhatsApp.

3. How We Use Your Information

We use the information collected through WhatsApp for the following purposes:

  • To Communicate With You: We will use your phone number and message content to respond to your inquiries, provide customer support, and manage our communications.
  • To Provide Services: If your WhatsApp communication relates to our scaffolding services, we may use the information to fulfill your requests, process orders, and provide updates on your projects.
  • Notifications and Updates: We may send you notifications or updates related to your interactions or our services through WhatsApp (only if you have consented or it is within legitimate business interest).
  • Integration with Odoo ERP: We integrate our WhatsApp communication with our Odoo ERP system to manage our business processes, track customer interactions, and maintain records.
  • Internal Record Keeping: We may retain records of our WhatsApp conversations for business and administrative purposes.
  • To Improve Our Services: We may analyze anonymized and aggregated data from WhatsApp interactions to improve our services and customer experience.

4. Sharing Your Information

We may share your information with the following third parties:

  • Meta Platforms, Inc. (WhatsApp): Please be aware that your messages and phone number will be transmitted through WhatsApp's platform and are subject to WhatsApp's own privacy policy. We encourage you to review their policy: [Link to WhatsApp Privacy Policy].
  • Odoo S.A.: Information from your WhatsApp conversations may be shared with our Odoo ERP system for efficient business operations.
  • Service Providers: We may engage third-party service providers who assist us in operating our business and providing our services. These providers may have access to your information but are contractually obligated to protect it.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order or legal process.

5. Data Security

We take reasonable measures to protect the information we collect through WhatsApp from unauthorized access, use, or disclosure. These measures may include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.  

6. Data Retention

We will retain your personal information collected through WhatsApp for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.  

7. Your Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.  
  • Deletion: Request that we delete your personal information (under certain circumstances).
  • Restriction of Processing: Request that we restrict the processing of your personal information (under certain circumstances).  
  • Objection to Processing: Object to the processing of your personal information (under certain circumstances).

To exercise these rights, please contact us using the contact information provided below.

8. Contact Us  

If you have any questions or concerns about this privacy policy or our data practices regarding our WhatsApp integration, please contact us.

9. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will post any updates on our website and may notify you through WhatsApp if there are significant changes. The "Last Updated" date at the top of this policy indicates when it was last revised.